Soul by Kalpana

Last updated: [26/01/2026]

At Soul by Kalpana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop from our website.

1. Information We Collect

When you visit or make a purchase on our website, we may collect the following information:

Personal Information

• Name
  
• Phone number
  
• Email address
  
• Shipping and billing address
  
• Payment details (processed securely via UPI gateway)
  

Technical Information

• IP address
  
• Browser type
  
• Device information
  
• Pages visited on our website
  

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
  
• Communicate order updates
  
• Provide customer support
  
• Improve our website experience
  
• Send promotional updates (only if opted in)
  

3. Payment Security

All payments are processed through secure UPI gateways. Soul by Kalpana does not store your sensitive payment information.

4. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share your data only with trusted third parties such as:

• Shipping partners
  
• Payment service providers
  
• Website hosting services
  

Strict confidentiality is maintained.

5. Cookies

Our website uses cookies to:

• Improve browsing experience
  
• Understand user behaviour
  
• Optimize website performance
  

You may disable cookies in your browser settings if you prefer.

6. Data Protection

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Your Rights

You have the right to:

• Access your personal data
  
• Request corrections
  
• Request deletion of your data
  

You may contact us anytime regarding your information.

9. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

For questions regarding this Privacy Policy, please contact us via our Contact Us page.