Frequently Asked Questions (FAQs)
Welcome to Soul by Kalpana. We have answered the most common questions to help you shop with confidence. If you need further assistance, our support team is always happy to help.
About Soul by Kalpana
1. What is Soul by Kalpana?
Soul by Kalpana is an Indian online jewellery brand offering premium artificial jewellery for modern women. Our collections are designed to balance everyday elegance with occasion-ready glamour.
2. What type of jewellery do you sell?
We specialize in premium artificial jewellery inspired by diamonds and gold.
Our collections include:
Earrings
Jhumkas
Necklace sets
Rings
Pendant chains
Temple jewellery
Kundan jewellery
Pearl jewellery
Product Quality
3. Is your jewellery waterproof and anti-tarnish?
Yes. Our jewellery is crafted with high-quality finishing and is designed to be water-resistant and anti-tarnish, making it suitable for regular wear while maintaining its shine with proper care.
4. Will your jewellery look like real jewellery?
Yes. Our artificial jewellery is carefully designed to mirror the brilliance of diamonds and the richness of gold, offering a premium look at an affordable price.
Orders & Payments
5. What payment methods do you accept?
We currently accept secure UPI payments, ensuring fast and safe transactions for customers across India.
6. Is it safe to shop online at Soul by Kalpana?
Absolutely. Our website uses secure payment gateways and follows strict data protection standards to keep your information safe.
Shipping & Delivery
7. Do you offer free shipping?
Yes. We provide free shipping across India on all orders, with no minimum purchase requirement.
8. How long does delivery take?
Orders are usually delivered within 5 to 7 business days, depending on your location.
9. Do you deliver all over India?
Yes. We ship to all major cities and towns across India.
Returns & Exchanges
10. Do you offer returns or exchanges?
Yes. We have a customer-friendly return and exchange policy. Please refer to our Returns & Exchange Policy page for complete details.
11. What if I receive a damaged product?
If your product arrives damaged or incorrect, please contact us immediately. We will resolve the issue as quickly as possible.
Jewellery Care
12. How should I care for my jewellery?
To maintain shine and longevity:
Store jewellery in a dry, soft pouch
Avoid contact with harsh chemicals and perfumes
Clean gently with a soft cloth after use
13. Can I wear your jewellery daily?
Yes. Our artificial jewellery collections are designed for both daily wear and special occasions when cared for properly.
Choosing the Right Jewellery
14. Do you offer jewellery for all occasions?
Yes. We have collections for:
Daily wear
Office wear
Festive occasions
Parties
Weddings and bridal events
15. Is your jewellery suitable for gifting?
Absolutely. Our elegant designs make perfect gifts for birthdays, anniversaries, weddings, and festive celebrations.
Support & Assistance
16. How can I contact Soul by Kalpana?
You can reach us through our Contact Us page or email support at support@soulbykalpana.com. Our team will be happy to assist you.
Our Promise
At Soul by Kalpana, we believe jewellery should reflect your inner grace and confidence. Every piece is crafted to ensure elegance, style, and everyday brilliance — because your elegance shines like a diamond.