Welcome to Soul by Kalpana. We have answered the most common questions to help you shop with confidence. If you need further assistance, our support team is always happy to help.

About Soul by Kalpana

1. What is Soul by Kalpana?

Soul by Kalpana is an Indian online jewellery brand offering premium artificial jewellery and certified 925 sterling silver jewellery for modern women. Our collections are designed to balance everyday elegance with occasion-ready glamour.

2. What type of jewellery do you sell?

We specialize in:

• Artificial jewellery inspired by diamonds and gold
  
• Certified 925 sterling silver jewellery
  

Our collections include earrings, jhumkas, necklace sets, rings, bracelets, payals, pendant chains, temple jewellery, kundan jewellery, and pearl jewellery.

Product Quality & Authenticity

3. Is your silver jewellery genuine 925 sterling silver?

Yes. All our silver jewellery is made from certified 925 sterling silver, ensuring long-lasting quality and authenticity.

4. Is your jewellery waterproof and anti-tarnish?

Yes. Our jewellery is designed to be waterproof and anti-tarnish, making it suitable for regular wear while maintaining its shine.

5. Will artificial jewellery look like real jewellery?

Our artificial jewellery is crafted to mirror the brilliance of diamonds and the richness of gold, offering a premium look at an affordable price.

Orders & Payments

6. What payment methods do you accept?

We currently accept secure UPI payments only, ensuring fast and safe transactions for all customers across India.

7. Is it safe to shop online at Soul by Kalpana?

Absolutely. Our website uses secure payment gateways and follows strict data protection standards to keep your information safe.

Shipping & Delivery

8. Do you offer free shipping?

Yes. We provide free shipping across India on all orders, with no minimum purchase requirement.

9. How long does delivery take?

Orders are usually delivered within 3 to 7 business days, depending on your location.

10. Do you deliver all over India?

Yes. We ship to all major cities and towns across India.

Returns & Exchanges

11. Do you offer returns or exchanges?

Yes. We have a customer-friendly return and exchange policy. Please refer to our Returns & Exchange Policy page for complete details.

12. What if I receive a damaged product?

If your product arrives damaged or incorrect, please contact us immediately. We will resolve the issue as quickly as possible.

Jewellery Care

13. How should I care for my jewellery?

To maintain shine and longevity:

• Store jewellery in a dry, soft pouch
  
• Avoid contact with harsh chemicals and perfumes
  
• Clean gently with a soft cloth after use
  

14. Can I wear your jewellery daily?

Yes. Our 925 silver and artificial jewellery collections are designed for both daily wear and special occasions.

Choosing the Right Jewellery

15. Do you offer jewellery for all occasions?

Yes. We have collections for:

• Daily wear
  
• Office wear
  
• Festive occasions
  
• Parties
  
• Weddings and bridal events
  

16. Is your jewellery suitable for gifting?

Absolutely. Our elegant designs make perfect gifts for birthdays, anniversaries, weddings, and festive celebrations.

Support & Assistance

17. How can I contact Soul by Kalpana?

You can reach us through our Contact Us page or email support. Our team will be happy to assist you.

Our Promise

At Soul by Kalpana, we believe jewellery should reflect your inner grace and confidence. Every piece is crafted to ensure quality, elegance, and everyday brilliance — because your elegance shines like a diamond.