Soul by Kalpana

Last updated: [26/01/2026]

At Soul by Kalpana, we aim to deliver your jewellery safely and on time. Please read our Shipping & Delivery Policy to understand how orders are processed and shipped.

1. Shipping Coverage

We offer free shipping across India on all orders. There are no minimum purchase requirements.

2. Order Processing Time

All orders are processed within 1 to 2 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Timeframe

Once dispatched, orders are usually delivered within:

3 to 7 business days, depending on your location.

Remote locations may take slightly longer due to courier limitations.

4. Shipping Partners

We work with reliable courier partners to ensure safe and timely delivery of your orders.

5. Order Tracking

After your order is shipped, you will receive tracking details via SMS or email to monitor delivery status.

6. Delays in Delivery

While we strive to meet delivery timelines, delays may occur due to:

• Weather conditions
  
• Courier service disruptions
  
• Government restrictions
  

Soul by Kalpana is not responsible for delays caused by third-party logistics providers.

7. Incorrect Address

Please ensure that your shipping address and contact details are correct.

Soul by Kalpana will not be responsible for non-delivery due to incorrect or incomplete address information.

8. Damaged Packages

If you receive a package in damaged condition, please contact our support team immediately before using the product.

9. International Shipping

Currently, we deliver only within India.

10. Contact Us

For any shipping-related queries, please contact us through our Contact Us page.